Enquiry handling and ethical marketing for hospitals, clinics and growing brands
Turn more enquiries into appointments.
WhatsApp, SMS and website chats answered in seconds, day and night. Missed calls get an instant text back. Every enquiry is logged and followed up, so you can see what your marketing actually brings in.
- English + local languages
- Answers 24/7
- Consent-first forms
Patient Concierge · live- 11:42 PM · Enquiry on WhatsAppIs Dr. Rao free tomorrow for a root canal consult?
- Seconds later · AI receptionistYes. 10:30 AM or 4:00 PM. Shall I book 10:30 for you?
- Appointment bookedTomorrow 10:30 AM · reminder sent · front desk notified
Founded by Prabhu M.Former Digital Head at one of Telugu media’s biggest newsrooms. Working with hospitals, clinics and brands in India and Australia.
Clients we work with
Where to start
Three ways to start. Pick the one that fits.
Start here if
You want more enquiries answered
Calls go unanswered and messages wait. See how Patient Concierge replies, offers open slots and hands clinical questions to your team.
About 2 minutes · no sign-up
Start here if
You want to know what’s leaking
We compare your Google rating, reviews and Maps profile with the three nearest clinics and show your top three fixes.
Free · on WhatsApp or email within 1 working day
Start here if
You need a full growth plan
A 30-minute strategy call about your goals, then a 90-day plan with targets and budget.
30 minutes · no obligation
The real problem
Many clinics don’t have a marketing problem. They have a leak.
If patients are already finding you, the next problem is the gap between their first enquiry and a booked appointment.
01
Calls ring out in rush hour
Your front desk is with the patients in front of them. The caller tries the next clinic.
Helped by Patient Concierge
02
Messages wait until evening
Many patients message more than one clinic. The one that replies first often gets the visit.
Helped by Patient Concierge
03
Ads bring enquiries nobody tracks
Without follow-up and reporting, you can’t tell what’s working or what it costs.
Helped by tracking and monthly reporting
Estimate
What could missed enquiries be worth to your clinic?
Put in your own numbers. It takes 30 seconds and gives a rough estimate, not a promise.
Your estimate
Missed enquiries × booking rate × first-visit value. This uses only the numbers you entered. It is not a forecast and not a promise of results.
Quick check
Where does your clinic leak?
Three questions, about a minute. See which of the leaks above might apply to you.
Our flagship · Patient Concierge
A receptionist that’s always on.
Patient Concierge answers WhatsApp, SMS and website chats for your clinic, texts back missed calls, offers open appointment slots and hands anything clinical to your team.
Answers
Timings, doctors, fees, location. Set up not to give medical advice.
Books
Offers open slots and sends reminders to patients who opt in.
Hands off
Clinical questions and complaints go to a person.
Try the demo
Ask Patient Concierge a question.
Tap a message and see how the reply works. Illustrative demo with scripted replies for a sample clinic.
Illustrative demo with scripted replies for a sample clinic. No real patient data.
The growth system
Four moments shape every booking. We help with all four.
Patients find you, compare you, contact you and come back for follow-ups. Your listing, website, enquiry handling and patient information work as one system, run by one team, with one monthly report.
1
Get found
Easier to find when they search “near me”
2
Get chosen
Clear, factual and credible when they compare
3
4
Get them back
Reminders and helpful information, with consent
Services
Everything you need to grow, from one team.
Websites, social media, paid campaigns and brand, for hospitals, clinics and growing brands. Hire one service or the whole system.
Websites
Website design and development
Fast, mobile-first websites on WordPress, designed to turn visits into enquiries.
- Strategy, design, build and launch
- SEO-ready pages, speed and security
- WhatsApp, booking and enquiry forms
Healthcare sites: factual information and a doctor directory
Social media
Social media marketing
Platform-specific content and community management for Instagram, Facebook, LinkedIn and YouTube.
- Monthly content calendar, no repeats
- Posts, reels and carousels
- Replies, insights and a monthly report
Healthcare: educational content, AI use labelled
Paid campaigns
Google and Meta ads
Search, Maps, Meta and YouTube campaigns, managed for the cost and quality of every enquiry.
- Campaign strategy, setup and tracking
- Ad creative and landing pages
- Weekly optimisation, monthly report
Healthcare: factual, guideline-compliant ads only
On-page SEO, Google Maps listings and local search, without ranking guarantees.
Logo, brand system, tone of voice and brand guidelines.
Articles, explainers, short videos and photography direction.
Packaging, print, brochures, signage and event collateral.
Patient Concierge, WhatsApp, CRM, reminders and reporting.
Accurate, consistent information so AI assistants describe you correctly.
Compliance first
Built around healthcare advertising rules in India and Australia
In India we follow the NMC Guidelines on Ethical Advertising and Public Communication (October 2026) and the dental code of ethics. In Australia we follow Ahpra’s advertising guidelines under section 133 of the National Law. Your registration and reputation come first.
We are a marketing agency, not a law firm. For specific cases, check with your legal adviser.
- No testimonials, before-and-after photos or patient stories
- No “best”, “No.1” or “top” claims, and no guaranteed outcomes
- No discounts, offers or referral benefits
- No requesting, buying or scripting reviews
- AI-assisted content clearly labelled as AI
- Doctor name, qualifications and registration number on posts
- Flat monthly fees. Never paid per patient or per lead
- Protected titles like “specialist” used only where registered
- Patient data handled under India’s DPDP Act or Australia’s Privacy Act 1988
How it starts
See where your clinic stands today. Free.
1 working day
Your clinic audit on WhatsApp or email: rating, reviews and Maps profile vs. the three nearest clinics.
Week 1
A 30-minute strategy call and a 90-day plan with targets and budget.
Next 2–6 weeks
We build and launch: Concierge, campaigns, content and tracking. WhatsApp setup depends on Meta’s business verification.
Every month
One clear report: enquiries, bookings, cost, and what we change next.
Playbooks for healthcare growth
Questions
Common questions
What is Patient Concierge?
Patient Concierge answers WhatsApp, SMS and website chats for your clinic, texts back missed calls, offers open appointment slots and hands anything clinical to your team.
Does Patient Concierge give medical advice?
No. It is set up not to give medical advice. It answers timings, doctors, fees and location. Clinical questions and complaints go to a person on your team.
What is the free clinic audit?
It compares your clinic’s Google rating, reviews and Maps profile with the three nearest clinics. It uses public data about your clinic and reaches you on WhatsApp or email within 1 working day.
Do you charge per patient or per lead?
No. Brand Buddys charges flat monthly fees. We are never paid per patient or per lead.
Which healthcare advertising rules do you follow?
In India we follow the NMC Guidelines on Ethical Advertising and Public Communication (October 2026) and the dental code of ethics. In Australia we follow Ahpra’s advertising guidelines under section 133 of the National Law.
Which languages does Patient Concierge support?
English and local languages.
How long does it take to launch?
After your audit and a 30-minute strategy call, we build and launch over the next 2 to 6 weeks. WhatsApp setup depends on Meta’s business verification.
Do you use patient testimonials or before-and-after photos?
No. We don’t use testimonials, before-and-after photos or patient stories, and we don’t request, buy or script reviews.
Let’s find the gaps in your growth.
Send three details. Get your clinic audit on WhatsApp or email within 1 working day. No obligation.